Placing Your Order
Place your order for same day dispatch.
Orders are processed Monday to Friday
Between 9.am until 3.pm
Orders placed before 3.00pm Monday - Friday are processed and dispatched on the same day.
NEXT DAY DISPATCH
Orders placed after 3.pm will be processed by the next day of business.
Orders placed on weekends or public holidays are processed and dispatched on the next day of business.
Product orders within Australia are posted via Australia post parcel service.
Once you’re order has been dispatched, you will receive confirmation and tracking number via email or SMS
Tracking your order has never been easier on the Australia Post website.
Use the tracking number provided to keep up to date with your delivery.
for interstate orders, please check the Australia Post website for more details of delivery times.
Once the order is dispatched, we cannot be held liable for parcels that are late or missing by Australia Post. We are happy to assist you in lodging an investigation through Australia Post if necessary.
IN STORE PICK UP
Pease advise us if you would like to pick your order up in person from our Surfers Paradise Star. Pick up is available during business hours.
For your security, we require proof of identity and a signature upon pickup, please advise us if someone else is picking up the order on your behalf.
Orders must be placed, paid for in full and finalised no later than 24 hours prior to store pick up, to ensure your order is is ready and available for you.
PICKING UP YOUR ORDER
You will receive notification to confirm the order is available and waiting for you to pick up from our Surfers Paradise Store.
Store pickup orders must be picked up within 48 hours of confirmation.
Orders left in store will be returned to the warehouse after 48 hours, which will be made available to you via Post. Payment will be requested for postage prior to dispatch.
Please check our website for store operating hours.
shops 13-14 / 7-9 Trickett street Surfers Paradise 4217