Returns Policy Terms and Conditions
Refunds and Exchange Policy
Our Friendly Team are available to assist you.
keeping returns simple and easy
• We happily offer to refund replace or credit where goods are faulty or have been incorrectly described or delivered.
•Refunds for change of mind are not possible, however we are more than happy to exchange for another product of equal value, or issue a store credit voucher (valid for 12 months) providing the Need to Return is registered with us and the goods are returned within 14 days of purchase.
Simple Returns in 4 Easy Steps
- Please contact one of our friendly team members who will register your Need to Return to ensure a smooth and easy return process.
- Our friendly team will verify compliance within 24 hours and contact you with instructions on how to proceed. Please include your telephone number when you register your Need to Return.
- Once we have received your return you will be advised via email or SMS. If you have Requested a Credit Voucher, It will be issued to you via Email within 24 hours.
- If you have requested an exchange, the parcel will be dispatched within 24 hours, upon dispatch you will receive a confirmation and tracking number.
TERMS AND CONDITIONS
- Returns for exchange or refund must meet our terms and conditions.
- Requests for exchange of items or credit vouchers must be registered with us prior to returning goods.
- Postage costs associated with change of mind will be returned at the expense of the customer both way,s.
- Returns must be completed within 14 days of purchase.
- Goods must be returned to us in a re-sellable condition, otherwise we can not accept the goods for exchange or credit.
- Returns must be unopened with all security seals, products packaging, tags and stickers intact.
- Free gifts or bonus offers you may have received must be included in the return parcel with all security seals, packaging and tags or stickers intact.
- Please include your full name, address and a copy of the original receipts as proof of payment with the return.
- Return Postage must be paid before the goods for exchange are dispatched from our warehouse.